A.大堂經(jīng)理
B.個(gè)人客戶(hù)經(jīng)理
C.會(huì)計(jì)主管
D.網(wǎng)點(diǎn)負(fù)責(zé)人
A.安撫客戶(hù)
B.隔離客戶(hù)
C.向網(wǎng)點(diǎn)負(fù)責(zé)人匯報(bào)
D.及時(shí)道歉
A.隔離客戶(hù)
B.對(duì)客戶(hù)的心情表示理解
C.鼓勵(lì)客戶(hù)傾訴
D.認(rèn)真聆聽(tīng)